Troubleshooting Guide: Microsoft Surface Pro Keyboard Not Working

TechDrive Support
2 min readNov 13, 2024

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At Techdrive Support, we understand how aggravating it may be when your Microsoft Surface Pro keyboard is not working. Although this can affect output, fortunately there are simple troubleshooting techniques you can use to rapidly have your keyboard back in working order. This thorough instruction will enable you to fix the problem and maintain flawless operation of your gadget.

Microsoft Surface Pro Keyboard Not Working_techdrive support inc

1. Check for Physical Connection Issues

Look first at your Surface Pro’s hardware connection to its keyboard. To guarantee a good connection, detach and reconnect the keyboard firmly. Search around the connector points for any trash or dust; even little particles can compromise functionality. If one has a soft, dry cloth, gently clean these places with it.

2. Restart Your Device

Many little software problems can be fixed with a basic restart. To accomplish this:

From your Surface Pro, detach the keyboard.
Hold down the power button till your gadget turns off.
A few seconds later, then push the power button to turn it back on.
Reattaching the keyboard once your gadget restarts can help you to see whether it is working.

3. Update the Keyboard Driver

Older drivers can stop hardware components including keyboards from operating as they should. Regarding updating the driver:

View Device Manager on your Surface Pro.
Search the list for keyboards; then, right-click on your keyboard device.
Choose Search automatically for drivers using a selected Update Driver.
Should an update turn up, follow the instructions to install it and then restart your gadget.

4. Check for Windows Updates

Frequent updates from Microsoft correct flaws and increase surface Pro keyboard compatibility with peripherals. Look for updates:

Open Settings; then visit Update & Security.
Click Check for Updates and install any currently offered updates.
Once the changes are finished, restart your gadget and try the keyboard once more.

5. Reset Surface Pro Firmware

Sometimes reseting the Surface Pro firmware (UEFI) will be helpful:

Totally shut down your gadget.
Press and hold the Volume Up button then the Power button.
Press both buttons upon the Surface logo’s appearance to access the UEFI menu.
Review settings; then, restart the device, re-connect the keyboard, and test its operation.

6. Test with Another Surface Pro Keyboard

Try connecting an other Surface Pro keyboard to your device if at all possible. Should the substitute keyboard prove successful, the original keyboard might require replacement or repairs.

7. Contact TechDrive Support

See experts if these actions still leave the problem unresolved. Expert troubleshooting and hardware diagnostics are among the services Techdrive Support provides, along with more general assistance with driver problems. Our team is committed to making sure your Surface Pro keyboard and all other tech components run well so you can concentrate on what really important. For tailored help and dependable technology solutions, contact TechDrive Support.

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TechDrive Support
TechDrive Support

Written by TechDrive Support

TechDrive Support is a tech support company based in NJ, USA. https://www.techdrivesupport.com/

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